Frequently Asked questions

Natural Skincare FAQs about our botanical skincare

Authenticity & Guarantee

Anatomy Naturals products are sold exclusively through our official website and select authorized retail partners. Our Quality Guarantee applies only to orders placed at anatomy-naturals.com. We do not sell on Ebay, Temu, Walmart, AliExpress, or other international marketplaces.

To ensure product authenticity, freshness, and proper handling, we recommend purchasing directly from our website. If you encounter Anatomy Naturals products listed elsewhere, please let us know.

What is your return policy?

We offer a 30-day Quality Guarantee on orders placed through anatomy-naturals.com. If a product isn’t right for you, email returns@anatomy-naturals.com within 30 days of delivery with your name, order number, and reason for return. We’ll provide return instructions and a shipping label. Refunds are issued within 14 days of receiving your return.

Where do you ship?

We offer complimentary shipping to all regions of the United States.

Do you sell wholesale?

Yes. Wholesale partners are welcome. Please visit our Wholesale Information page for details and requirements.

Where else can I find your products?

A selection of Anatomy Naturals products is available at select retail partners, including:

Tait Farm Harvest Shop
The Makery Market
Belle Mercantile
Idyluxe Hair Studio

Availability varies by location.

Are your Products Freshly Made?

Yes. Each product is made in small batches and prepared close to ship date so it arrives at its best. This approach helps maintain the quality and integrity of the botanical ingredients without relying on unnecessary fillers or extended warehouse storage.

Where do you source your ingredients?

We source our ingredients, packaging, and supplies exclusively from U.S. based suppliers. Whenever available, we choose organic and food-grade materials. All ingredients come from trusted partners with appropriate certifications and quality guarantees. We also prioritize reusable and recyclable packaging when possible.

Are your products made in the United States?

Yes. All Anatomy Naturals products are made in small batches in Pennsylvania.

Do your products contain allergens?

Some formulas contain common allergens such as sweet almond oil or coconut oil. Please review ingredient lists carefully before use, especially if you have known sensitivities.

What happened to the Glow Away Radiance Serum?

Glow Away Radiance Serum evolved into our Plant Poetry Face Oil collection. Instead of one universal formula, we created several targeted blends designed for specific skin needs. Sunlit Meadow carries forward the lightweight glow and botanical nourishment that Glow Away Daytime Radiance Serum customers loved, now tailored for normal and combination skin.

Moonlit Velvet is the evolution of our original Glow Away Nighttime Radiance Serum. It carries forward the same philosophy of gentle, botanical overnight care while introducing a more advanced blend that includes bakuchiol for visible firming support and alpha-bisabolol for calming comfort. The result is a more complete overnight face oil designed to support smoother, more radiant skin over time.

Why do some of your products use plastic packaging?

We use recyclable plastic when it offers the safest and most practical option for a formula. Oil-based products can make containers slippery, and plastic reduces breakage risk in bathrooms and during shipping. Preventing damaged packaging also prevents product waste, which is an important part of sustainability.

Are your boxes recyclable?

Yes. Our cartons are made from uncoated paperboard and can be recycled with standard paper recycling. We avoid laminated or coated boxes so they remain easy to recycle.

Where can I leave a review?

Customers may leave reviews directly on our website or on Google. If you experience an issue with your order or a product, we appreciate the opportunity to help resolve it before a review is submitted.

What if my order arrives damaged?

We package orders carefully using protective materials. If an item is damaged in transit, please document the damage and contact the carrier to file a claim. If the outer box is intact but the contents are damaged, email photos and details to hello@anatomy-naturals.com so we can assist.

What if my order doesn’t arrive?

All orders ship with tracking. If tracking indicates delivery but you haven’t received your package, please contact the carrier directly. If tracking does not show delivery, reach out to hello@anatomy-naturals.com and we’ll help investigate.

Still have questions?

If you can’t find what you’re looking for, feel free to contact us. We’re happy to help.

More FAQ About Our Botanical skincare

  • Why does my skin still feel dry even after I apply moisturizer? Many lotions are water-based and evaporate quickly, but botanical skincare like our Love Your Body Butter uses plant oils and butters to create an occlusive barrier that prevents transepidermal water loss and locks moisture deep within the skin layers.

    What is the best way to treat crepey skin on the arms and legs? To improve the appearance of crepey skin, you should use rich, fatty-acid-dense products like our Love Your Body Butter or Honey Dew Body Serum that improve skin elasticity and deeply hydrate the dermal matrix to create a smoother, firmer look.

    Can natural botanical oils help repair a damaged skin barrier? Yes, high-quality plant oils found in our Golden Nectar Face Oil and Moonlit Velvet Overnight Face Oil formulas are rich in phytosterols and essential fatty acids that mimic the skin's natural lipids, helping to seal gaps in a compromised barrier.

    How do I stop my skin from itching or feeling tight after a shower? Hot water strips the skin of its natural oils; applying our Right as Rain After Shower Body Oil to damp skin immediately after bathing is the most effective way to replenish lost lipids and soothe post-shower irritation.

    Is body oil or lotion better for extremely dry and sensitive skin? While lotions provide temporary hydration, our pure Botanical Body Oils and Butters are superior for extreme dryness because they are concentrated, free from drying alcohols, and provide a more durable protective layer.

    What makes botanical skincare better for reactive and sensitive skin types? Anatomy Naturals focuses on "clean" formulations that avoid synthetic fragrances and harsh sulfates, which are the primary triggers for redness and allergic reactions in sensitive individuals.

  • Should I apply face and body oils to wet or dry skin? For maximum absorption, you should always apply our Body Oils, Butters and‍ ‍Balms to slightly damp skin, as this allows the oils to "trap" the residual water on the surface and pull it into the skin for deeper hydration.

    What is the difference between a botanical hand balm and a standard hand cream? Unlike water-heavy creams, our Tender Mend Hand Balm is a concentrated blend of oils and ethically sourced beeswax that stays on the skin longer, providing a protective "liquid glove" for cracked hands.

    Are Anatomy Naturals products safe for people with scent sensitivities? We prioritize your skin barrier by offering Unscented and essential oil-free options in our body butter and oil lines, ensuring that even those with the most reactive sensitivities can hydrate safely.

    Do your products contain allergens? Some formulas contain common allergens such as sweet almond oil or coconut oil; we encourage customers to review the full ingredient lists on our product pages, especially if you have known sensitivities.

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